Before you can send emails from your domain using Solidarity Tech, you must add and verify your Email Domain. This process proves that you own the domain and authorizes Solidarity Tech to send emails on its behalf.

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Important: DNS configuration is your responsibility. Solidarity Tech provides the DNS records you need to add, and the dashboard will tell you whether verification succeeded or failed. However, the actual process of logging into your domain registrar and adding DNS records is outside of Solidarity Tech's control. If you need help navigating your domain registrar's DNS settings, you must contact your domain registrar's support team directly (e.g. GoDaddy support, Namecheap support, Cloudflare support, etc.). Solidarity Tech support cannot configure DNS records on your behalf or troubleshoot issues within your domain registrar's control panel.

Adding Your Email Domain

Navigate to Settings → Email Domains in the Solidarity Tech dashboard, and click the button to add a new domain. Enter the domain you want to send emails from (e.g. yourorganization.org).

Verifying Your Email Domain

Once you've added the domain, you will be taken to a page showing the DNS records you need to add to your domain's DNS settings. You will see 5 records: 3 CNAME records, 1 TXT record, and 1 MX record. You should add all 5 records to ensure high deliverability of your emails.

To add these records, you will need to:

Log in to your domain registrar's website (e.g. Namecheap, GoDaddy, Cloudflare, Squarespace, etc.)
Find the DNS settings or domain management area
Add each of the 5 records exactly as shown in the Solidarity Tech dashboard

Each DNS record entry has a Type (CNAME, MX, etc.), a Name, and a Value. These must be entered into your domain's DNS records 100% correctly in order for verification to succeed.

The process for accessing and editing DNS records varies by provider. Here are links to instructions for several popular providers:

Once you have added all 5 records, return to the Solidarity Tech dashboard and click the "Verify Domain" button:

It may take anywhere from a few minutes to several hours for DNS changes to propagate across the internet. If verification does not succeed immediately and you are confident the records are correct, wait a bit and try clicking "Verify Domain" again.

Troubleshooting DNS Records

Common Issues:

Issue	Solution
Domain still "Pending" after 24+ hours	Double check that all 5 records are added exactly as shown. Even small typos will cause verification to fail.
CNAME record conflicts	Some providers don't allow CNAME and other record types on the same subdomain. If you see errors, contact your domain registrar's support.
"Record already exists" error	You may need to update an existing record rather than create a new one.
SPF record conflicts	If you already have an SPF TXT record (e.g. for Cloudflare email forwarding), you may need to combine them into a single record. Contact your domain registrar's support if unsure how to do this.

Provider Specific Notes:

Cloudflare: Make sure the proxy toggle (orange cloud) is OFF for CNAME records used for email verification.
Squarespace: Access DNS through Domains → your domain → Advanced Settings → DNS Records.
GoDaddy: DNS settings are under Domain Settings → Manage DNS.
Namecheap: Use Advanced DNS in your domain dashboard.

Still stuck? Use a DNS lookup tool like mxtoolbox.com to verify your records are publicly visible. If the records appear correctly in a DNS lookup tool but verification still fails in the Solidarity Tech dashboard, reach out to [email protected]. For all other DNS issues (records not appearing, errors adding records, conflicting records), contact your domain registrar's support team.

Restricting Domain Usage

Once a domain is verified, you'll see a "Restrict to This Scope Only" toggle on the domain settings page.

When enabled, only users at that scope or a parent scope can use email senders from this domain. Users at child scopes (like chapters under an organization) will not be able to see or create email senders using this domain.

Parent organizations may enable this setting to protect their domain's sender reputation.