System Emails

Solidarity Tech uses a pre-defined series of System Emails for your Organization, that are sent to People after they perform certain actions. For example, a Call Confirmation email is automatically sent to People who schedule a call with you, or a Donation Receipt email is sent to People who donate through one of your Donate Pages.

Settings > System Emails lists most System Emails, and you can edit each one there. You edit the content in your organization's default language only. The list below describes some of the System Emails and when they are sent out:

Scheduled Calls

Agent call notice: Sent automatically to the agent once they are assigned a new call.

Day-before call reminder: Sent the evening before a scheduled call, if the call was scheduled 24 hours or more in advance, to remind the contact they scheduled a call for the next day.

Call confirmation: Sent automatically to anyone who schedules a call

Donations

Donation refunded: Sent automatically when a donation is fully refunded, from the dashboard or from your connected Stripe account.

Recurring donation cancelled: Sent automatically to confirm that a recurring donation was cancelled.

Recurring donation card expiring: Sent automatically when the card on an active recurring donation is about to expire.

Recurring donation failed: Sent automatically when a recurring donation charge attempt fails.

Donation receipt: Sent automatically when someone is charged for a one-time or recurring donation. If your organization has multiple sub-organizations or chapters with their own Stripe accounts, use {{ donation-charge.recipient }} in the subject line and body to show the specific recipient organization. The {{ organization.name }} tag always shows your top-level organization, even when the donation page is on a sub-organization.

Upfront dues expiring: Sent automatically the day before upfront dues paid by a member is set to expire.

Events

RSVP confirmation: Sent automatically when someone RSVPs to an event. Each new event copies this email, so edit an existing event's 'Email Confirmation' on the event's 'Automations' tab.

Event day-before reminder: Sent as a reminder 24 hours before an event session begins. Each new event copies this email and its settings, so edit an existing event's 'Email Reminder' on the event's 'Automations' tab.