Textbanks let your Team Members send personalized text messages to supporters and then answer their replies. Textbanks are on the Standard, Professional, and Enterprise plans. Use a Textbank instead of a Text Blast when your message asks a direct question, and a group of Team Members will answer the replies.

Team Members work textbanks in the "Workflows" tab of the Solidarity app. "Anyone" textbanks also work from the dashboard. The settings that textbanks share with phonebanks, such as targeting and contact strategy, are on Phonebank & Textbank Tasks.

Textbank initial message

The initial message is the pre-drafted, personalized text that Team Members send to start the conversation. In an Anyone textbank, the initial message can be multilingual, and each contact gets the translation for their preferred language. For each language, you need Team Members who have it as their preferred or secondary language.

Anyone & One-to-One

Every textbank has two steps. First, Team Members send the initial message. Then they answer the replies.

In an Anyone textbank, Team Members send the initial messages in batches. They pick how many to send, preview the message, check the consent box, and tap 'Send Texts'.

In a One-To-One textbank, the app opens each assigned conversation with the initial message filled in. Team Members can edit it, and they tap "Send" for each message.

All textbanking

Team Members must also answer the replies, or supporters are left without an answer. In the "Workflows" tab, the send workflow has a green button ("Begin Sending Texts"), and the reply workflow has a red button ("Reply To Texts"). Team Members can get push notifications for replies to their texts while the textbank is active.

When a Team Member opens an unread reply, it no longer shows as unread, so they should respond right away. The reply screen has 'Unread' and 'All' tabs, and 'All' keeps the conversations they already opened. To flag a conversation again, tap and hold a message from the person and choose 'Mark as Unread'.

Sending texts from the dashboard

Team Members on an active Anyone textbank can also send their batch of initial texts from the dashboard, without the Solidarity app.

Open 'My Workflows' from the account menu at the top right, and click Send Texts on the textbank's row. You can also open the textbank and click Send Texts in the header.
Choose how many texts to send.
If your textbank supports multiple languages, select the sending language.
Review the message preview and check the consent checkbox.
Click Send Texts. To send another batch, click Send More.

Replies

Replies appear in the Text Inbox. The send page links to your textbank's reply conversations. Team Members without full inbox access can still read and reply to conversations with supporters they texted through an active Anyone textbank. They see only those conversations.

AI Reply Analysis

After a textbank has replies, open its Results tab and click 'Analyze Replies with AI' in the AI Reply Analysis section. AI sorts the replies into categories that it creates from the replies. You can reset and run the analysis again at any time.

Then use the Textbank Reply AI Category filter in the Filter Builder to build lists of people by how they replied. For example, build a list of everyone who replied "Yes" and target them with a follow-up.